Differences in Court Documents and VW Online Buyback calculator

Discussion in '2012-2016 VW Passat TDI forum' started by 2ndPassat, Oct 30, 2016.

  1. 2ndPassat

    2ndPassat Member

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    I encourage everyone that has to deal with VW on the buyback of TDI vehicles to check all documents, all wording... The numbers for buyback that INCLUDE the compensation amount... They've lumped the NADA price from Sept. of 2015 with the compensation, based on mileage. Perhaps I'm all wrong, but this keeps getting stinkier than the black cloud of exhaust from a legal V8 diesel 4x4 pickup.

    VW also has a "is the vehicle currently operating?" button... This tells how they are anticipating the troublesome cars will stop working over time and payouts might be tremendously reduced to owners. It's like they're playing a waiting game.

    Yes.... I'm getting mad. Go ahead... lay into me on this forum... but then please provide information for everyone to read and better understand what is going on with the October 25 decision.

    In addition... the telephone number provided by VW was not helpful clarifying how the numbers are calculated. A representative read a statement off of a screen and did not look into the particulars of the information I had provided to the VW site. While I asked a follow up question.... she disconnected me. (Nice one VW)

    I'm going to get what money I can from VW and go buy a Honda. After owning VWs since 1988, I'm done.
     
    Last edited: Nov 26, 2016
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  2. lwt42

    lwt42 Well-Known Member

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    Not going to lay into you, but do have a few comments:

    1) All of the procedures have been set out by not one, not two, but four different sets of lawyers. I'm sure the telephone reps have very strict scripts.

    1a) All of the procedures (and scripts) are brand new.

    2) Everything VW does is being reviewed by a "Settlement Supervisor" who does not work directly for VW. You can bet the other parties are watching closely.

    3) As part of the settlement class, you have representation. I'm sure a phone call to Lief, Cabraser would lead to some insights.
     
  3. lwt42

    lwt42 Well-Known Member

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    This may help if you think you're being wronged (from the Court web site), E-Mail and a phone number for the class counsel:

    2.0 LITER SETTLEMENT INQUIRIES
    If you have questions about the 2.0 liter settlement, please use the following resources. Please do not contact the Court with settlement-related inquiries.

     
  4. 2ndPassat

    2ndPassat Member

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    Hi... if there is anyone on this thread anymore.... I just called to arrange my 50,000 mile service for a car that I am getting rid of as soon as possible... to find the online "50,ooo mile service" is $349 ! It's an oil change and Tire rotation in the service book... but online it's $89 oil change and oil filter change adds$107 and Brake fluid something or other... and tire rotation... and (get this) $24 for adblue top off, where the mechanics spill liquid into the trunk EACH TIME! Volkswagen is doing everything they can to make things right with the corporation and the dealers who bought into the system... to hell with the deadbeats--- um--- customers. To think VW charges $1,007 dollars for a 40, ooo (ONLY 40K) mile service because of a DSG service is required, (one dealer in Napa quoted me over $1400) and then $349 just 10,000 miles later... then I'm convinced to leave this brand, one I've been loyal to since 1988. They feel it's ok to make the cost of VW ownership prohibitive.
     
  5. peter19ue

    peter19ue Member

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    Why would you get the 50.000 service if you are turning the car in.
     
  6. DubFamily

    DubFamily Active Member

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    1. Buyback value has always been a total of vehicle value and compensation, this has not changed you just read it wrong. Sorry, quite a few people got bitten by that one (including my brother) but it is not a conspiracy...

    2. Do not do any services on a car you are getting rid of (unless you are keeping it until 2018 before turning it in). If you are turning your car in for buyback in the next few months then that is just a waste of your money, don't bother.

    3. If you've been driving VWs since 1988, then none of this is news to you... Dealerships always overcharge. Always. Their prices haven't changed because of dieselgate; you are just angry and looking for targets to lash out at. I get that. ;)
     
    chittychittybangbang and Magnus like this.
  7. chittychittybangbang

    chittychittybangbang Administrator

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    2nd. As long as it's running and in acceptable condition, that should be fine. You can't strip the interior and smash the windows, but if it's overdue for service or has some door dings that is probably fine.
     
  8. DubFamily

    DubFamily Active Member

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    Technically speaking; you should be able to strip every metal panel for scrap, sell the entire interior off, and put a lawn chair in the driver's side to get it there. As long as it drives in under its own power, they can't not take it.

    The question is, how much of that would actually be worth the level of effort involved, and how hard would you have to fight with the ambassador when you do it... :D
     
  9. lwt42

    lwt42 Well-Known Member

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    I realize not everyone has a dog in this fight, but it really helps to read the court transcripts.

    "Condition" is pretty strictly excluded, so you could strip the interior, break the windows, dent all the sheet metal, etc.

    The exceptions: you can't push it into the dealership, it has to drive in under its' own power. You can't pull the 2.0L TDI engine and replace it with some odd junkyard find (or a brand new 3.0L VW TDI engine for that matter).

    Presumably the fact that it has to be currently registered with a non-salvage title also means that it has viable safety equipment, working as per state law.

    As DubFamily states, how much work do you want to do? VW has a choice: they can flood the market with good used (but discredited, devalued) late model used cars, or they can "responsibly recycle" the parts. Why beat up the panels when most of our cars are headed to the crusher?
     
  10. 2ndPassat

    2ndPassat Member

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    Fair question... It came down to what could possibly happen.... The buyback is getting scheduled for our car as early as possible. I already have the document which requires signatures and Notary. The buyback could be three weeks away at this point.

    So, if I decided not to service... that might... only guessing here... imply that I did not honor the conditions of warranty. So... if this reliable car were to suddenly have a turbo charger problem, a oil pump failure or any other failure that renders the car inoperable, what do you think VW would say about that? I don't want any questions about the condition of this vehicle. I've maintained it, cared for it, hand waxed it and never abused it. The car still looks great and better than the Passats they are selling now. If someone wants to drive their car to 2018 and never maintain it, then something bad happens... that sounds like buyback problem to me. Also, according to the VW agreement, continuing to drive the car more than an average 12,500 miles per year might reduce your compensation.

    I had never used the $500 maintenance card provided by VW. The 50,000 mile service was about $350 (still hard to believe). I made sure before service the dealer would honor that card. But as I should have learned over these years of TDI ownership... I should have gone the extra step of telling the service manager to:

    1.Do NOT spill DEF fluid onto trunk carpet and plastic surrounding the DEF tank. (Yes, they and two other dealers have done it every service... white powder as it dries and it takes multiple cleanings). VW has never figured out how to put DEF into the tank without making a mess.
    2. Be sure to put all four valve caps back on after checking tire pressure. (one missing)
    3. Do NOT door-ding my car! (Yes, I got the car back home and "what the hell?" a door ding that was not there before servicing. The dealer received the car without asking me to observe the pre-service body inspection.... My mistake for not insisting on it. I can't prove a thing.
    4. Do NOT wash the car... it's pretty clean right now and I have to get to work after this. (They did it anyway... taking more time).

    So all it cost me was the disappointment of going to a VW dealer service department.
     
    Last edited: Nov 25, 2016
  11. xeno555

    xeno555 Well-Known Member

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    Your 2012 is out of warranty.

    3y-36k
    6y=60k power train


    Save your money VW IS NOT GOING TO review your service records. They want the cars off the road. Simple.
     
  12. 2ndPassat

    2ndPassat Member

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    Thank you for the reply.... My car is just now at 50,000 miles and under 6 years old. Until this is all done and money is in the bank.... they can change the rules.... there are too many words in the form of the settlement that refer to condition of the vehicle and it's actual payout being changed.

    BUT HEY! ... I do have some info that may help others in filing the claim on-line. The VW Settlement Claims Portal involves many steps, but one of them is the uploading of signed/notarized documents to be reviewed by VW. The scanning in of these signed documents poses a little problem. They will only receive one file and close out the uploading process for review. Make sure to combine the scanned (pdf) files into one file. Include all the pages 1 through 7 with notarized signatures and in the case of California, there is another page that may be provided by the Notary. I also included the Notary receipt, but that was just my way of showing $50 left my pocket. The combining of scanned PDF pages for your computer/OS can be Googled, it took a little time, but all the pages are now on one file and uploaded to VW.

    VW phone support only suggested Faxing or USPS. The telephone rep didn't understand why I suggested the website allow for multiple uploads of pdf files...... they just assume everyone knows the VW claims portal would only accept one PDF file.
     
  13. 2ndPassat

    2ndPassat Member

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    Continuing with this idea: People who want to drive the hell out of their cars and to those who endorse stripping down their cars before getting the full "settlement amount". Just think again... written on paper is not set in stone. Here is step 18 of the process.... if you haven't gotten there yet.
    Schedule Your Appointment
    (Step 18)
    Update your current odometer reading 

    As a reminder, the amount paid to you for the Buyback could be impacted by your vehicle mileage. Please provide the actual current mileage on your vehicle as of today.


    Odometer Value


    Select a dealer for your appointment
    The next step in the process is to schedule an appointment to meet with a Settlement Specialist and complete your buyback. All scheduling must take place through this system, not through the dealership directly.

    The closing will, however, take place at a dealership location.

    The preferred dealership location you provided previously is below. Is this the location where you would like to schedule your appointment? If so, you’ll be presented with available appointment times in the next step.
     
  14. DubFamily

    DubFamily Active Member

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    What does the odometer reading have to do with stripping cars? The settlement documents have always stated that odometer reading at time of turn in will decide the final buyback value, nothing new here at all...
     
  15. 2ndPassat

    2ndPassat Member

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    Good luck to everyone who is dealing with this matter. I hope everyone finds a great replacement vehicle and doesn't run into legal/financial/BS when dealing with VW for the buyback program. Oh.... Happy Holidays and a better New Year... 2016 can go away now.
     

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