I have the same problem with my 2014 Jetta SW and its driving me crazy. Yes, to those who've reclined their seat to improve their comfort. I came to the VW from Toyota, who offered an articulating headrest. If the VW form is supposed to prevent whiplash that's great, but I may have a cervical neck herniation before I have any collisions. I think VW should go back to the ergonomic drawing board, and articulate the headrest while maintaining the whiplash safety feature. Saving that, does ANYONE have an after factory site for an articulating head rest? I'm not happy to spend the money, but I will to obtain improved comfort.