Here's a timeline for everyone if interested: Late October (sorry, exact date forgotten): My original documents were uploaded. 11/5/16: Documents accepted (Step 15) awaiting review I stayed at that step for almost 60 days... On 12/29/16, at about 9:30 am I called VW again and asked about this. My concern being primarily that maybe I missed an e-mail or something... The VW rep told me my "external documents" were approved on 11/15/16. When I asked what this meant she said the info sent to the bank; ie the final step needed to process my offer. She was very concerned at the delay and escalated the issue... On 12/29/16 at about 10:30 am I received my offer letter and notary packet... I printed everything, had it all signed and notarized, and uploaded it back to VW by 1:30 pm. On 12/29/16 at 4:56 pm, I received approval of my buyback and the notice to make my appointment. First available at any of 5 local(ish) dealers was February 10, 2017, so I took that. VW was stuck on step 15 for a LOT of people from what I've read; and I'm guessing many of you are as well.